borneo388Privacy Policy

This page describes what we collect when you use borneo388 and how we keep that data protected. We at borneo388 handle your personal information according to applicable data protection laws in the jurisdictions where we operate. Our approach is transparent: we collect only what is necessary to run our platform, verify your identity, process your payments, and provide customer support.

Our privacy commitments apply whenever you access borneo388 through our mobile app, website, or other channels. We do not sell your data to third parties. We do not use your information for marketing purposes beyond service notifications. We do not track your activity outside our platform. When you open an account, deposit via DANA, e-wallet, mobile banking, local payment, or other payment methods, or withdraw your balance, your data is handled securely and confidentially.

This policy explains what we collect, how we use it, who we share it with, your rights, and how to contact us if you have questions.

What We Collect at borneo388

When you create an account on borneo388, we collect your email address or phone number, your chosen password, and basic profile information (name, date of birth). For identity verification—a requirement before your first deposit—we ask you to upload a government-issued photo ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months).

When you deposit or withdraw funds, we collect payment details—your chosen payment method (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account number), the amount, and the timestamp. We do not store your full bank credentials or credit card numbers; payment processors handle those securely on their own servers. Our records contain only the transaction confirmation and your payment method type.

We collect limited behavioral data to operate our platform: your login timestamps, account balance, bet history (for settlement and dispute resolution), and session duration. This data helps us detect fraudulent activity, prevent duplicate accounts, and resolve disputes fairly. We do not collect or store your device identifiers, location data, or browsing history outside borneo388.

Identity verification data

Government ID and proof of address, required by law before we process deposits. We retain these for 5 years after account closure for regulatory compliance.

Payment data

Your chosen payment method and transaction history. We do not store full card or account numbers—payment processors do that separately.

Account activity logs

Login times, balance updates, and bet settlement records. We keep these for 3 years to resolve disputes and comply with anti-money-laundering regulations.

Customer support data

Any messages, emails, or complaint records you share with our team. We retain these for 2 years after account closure.

How We Use Your Data on borneo388

Your identity verification data (ID and proof of address) is used only to confirm you are who you claim and to comply with anti-money-laundering and know-your-customer regulations. Our verification team reviews these documents, and once confirmed, the originals are stored securely and access is restricted to compliance personnel only. We never share these documents with third parties except where required by law.

Your payment data is used to process deposits and withdrawals. Our payment processors (which may include third parties licensed to handle transactions in Indonesia and internationally) retain your transaction records separately from us. We retain our copy of transaction records for accounting and dispute resolution—for example, if you contest a withdrawal, we investigate using the transaction log.

Your account activity logs are used to detect fraud, prevent account abuse, and settle disputes fairly. If you claim a bet was placed by someone else or a settlement was incorrect, we review your login history and transaction timestamps to investigate. These logs are also used to identify suspicious patterns (rapid repeated large deposits and withdrawals, multiple failed verification attempts) and comply with financial crime prevention laws.

Third Parties & Data Sharing

We work with payment processors to handle deposits and withdrawals. When you choose mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or direct bank transfer via online payment, e-wallet, mobile banking, or local payment, your transaction information is sent to those payment providers' secure servers. We do not control their privacy practices, and they may retain data longer than we do. Their terms apply to your payment data once it reaches their systems.

We may share limited account data with regulatory authorities if required by law—for example, if Indonesian financial regulators request information about your account for anti-money-laundering investigations, or if we receive a legal order to disclose data. We will not disclose more than legally required, and we will not notify you of legal orders where legally prohibited.

We do not share your personal data with advertisers, analytics companies, or data brokers. We do not use your data to build marketing profiles or sell to third-party merchants. The only exception is our payment processors and legal authorities as described above.

Cookies & Similar Technologies

Our borneo388 app uses session cookies to keep you logged in and remember your settings (language, low-data mode preference). These cookies expire when you log out or close the app. We do not use persistent cookies to track you across websites or devices. We do not employ third-party tracking pixels or analytics cookies.

On our website (borneo388.app), we use essential cookies for login and session management. We do not use advertising cookies or retargeting pixels. If you disable cookies, you may not be able to log in or access certain features, but your account data remains protected.

Data Retention & Account Closure

We retain your account data according to our operational and legal needs. Your identity verification documents are kept for 5 years after account closure for regulatory compliance. Your transaction history is retained for 3 years to handle disputes and meet financial reporting obligations. Customer support records are kept for 2 years. After these periods, we delete or anonymize your data—you will not be personally identifiable.

If you close your borneo388 account, we deactivate your access immediately and retain your data only as described above. You can request final withdrawal of your balance before closure. After closure, your account cannot be reactivated; you must create a new account if you wish to use borneo388 again.

Security & Data Protection Measures

We use industry-standard HTTPS/TLS encryption to protect data in transit. Your password is hashed and never stored in plain text. Our servers are accessed only by authorized personnel with confidentiality agreements. We regularly audit our systems for vulnerabilities and apply security patches promptly.

However, no security system is perfect. If we discover a data breach affecting your account, we will notify you via email within the timeframe required by applicable law. Your responsibility is to keep your password confidential—do not share it, and do not use the same password across multiple platforms.

International Data Transfer

Our borneo388 servers may be located outside Indonesia. When you use our platform, your data may be transmitted to, stored on, or processed by servers in other countries. By creating an account on borneo388, you consent to this international transfer. We ensure that any servers hosting your data maintain security standards equivalent to Indonesian data protection laws, and we have data processing agreements in place with our hosting providers.

Children & Minors

borneo388 is not intended for users under the age of 18. We do not knowingly collect data from minors. If we discover that a user is under 18, we will disable their account and delete their personal data. Parents or guardians who believe a minor has accessed borneo388 should contact us immediately using the contact details below.

Contact Us About Your Privacy

If you have questions about our privacy practices, wish to request a copy of your personal data, update your account details, or file a complaint, contact our support team via in-app messaging or email. We will respond to privacy requests within 14 business days. You can also contact us with questions about how we handle data from players in Jakarta, Surabaya, Bandung, Medan, or Semarang—our policy is consistent across all jurisdictions where borneo388 operates.

Our services are available only where local law permits online gaming. This privacy policy applies only to data collected by borneo388 and does not cover third-party payment processors or regulatory authorities who may also collect and retain your data as part of their own legal obligations.

Summary & Key Commitments

We at borneo388 are transparent about how we handle your data. We collect only what is necessary—your identity, payment information, and account activity. We use this data only to run our platform, process your deposits and withdrawals, verify your identity, and comply with legal obligations. We do not sell your data, use it for marketing without your consent, or share it with third parties except payment processors and legal authorities.

Your data is encrypted, stored securely, and retained only as long as needed. You have the right to request a copy of your data, update your account, or delete your account. If you have privacy concerns, our support team is available to help. borneo388 operates only where local law permits, and this policy applies consistently across all our service areas.

Your trust is essential to us. If you believe your privacy has been violated, contact us immediately. We take every complaint seriously and will investigate promptly.